Proudly Serving Clients in Birmingham and Solihull
Northwood Banks & Co Limited
1600-1602 Coventry Road,Yardley,
Birmingham, West Midlands, B26 1AL
0330 122 0256 | 0800 043 1369
1. Privacy Notice
Under data protection law, individuals have a right to be informed about how we use any personal data that we hold about them. We comply with this right by providing ‘privacy notices’ (sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.
We, Northwood Banks & Co Ltd, 1600-1602 Coventry Road,, Yardley,, Birmingham,, B26 1AL are the ‘data controller’ for the purposes of data protection law.
Our data protection officer is Kevin Parsons (see ‘Contact us’ below).
The personal data we hold
Personal data that we may collect, use, store and share (when appropriate) about clients includes, but is not restricted to:
Why we use this data
We use this data:
Our legal basis for using this data
Where we have obtained consent to use individuals’ personal data, that consent can be withdrawn at any time. We will make this clear when we ask for consent, and explain how consent can be withdrawn.
Some of the reasons listed above for collecting and using individuals’ personal data overlap, and there may be several grounds which justify our use of this data.
Collecting this information
While the majority of information we collect about individuals is mandatory in order to comply with our regulatory responsibilities, there is some information that can be provided voluntarily.
Whenever we seek to collect information from you, we make it clear whether providing it is mandatory or optional. If it is mandatory, we will explain the possible consequences of not complying.
How we store this data
We keep personal information about individuals while they are consumers of our services. We may also keep it beyond the time we are providing services if this is necessary in order to comply with our legal or regulatory obligations.
Data sharing
We do not share information about clients with any third party without consent unless the law and our policies allow us to do so.
Where it is legally required, or necessary (and it complies with data protection law) we may share personal information about clients with:
Transferring data internationally
Where we transfer personal data to a country or territory outside the European Economic Area, we will do so in accordance with data protection law.
Individuals’ rights regarding personal data
Individuals have a right to make a ‘subject access request’ to gain access to personal information that the Company holds about them.
Parents or carers can make a request with respect to their child’s data where the child is not considered mature enough to understand their rights over their own data (usually under the age of 12), or where the child has provided consent.
If you make a subject access request, and if we do hold information about you or your child, we will:
Individuals also have the right for their personal information to be transmitted electronically to another organisation in certain circumstances.
If you would like to make a request please contact our Data Protection Officer.
Other rights
Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to:
To exercise any of these rights, please contact our Data Protection Officer.
Complaints
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact our Data Protection Officer.
Alternatively, you can make a complaint to the Information Commissioner’s Office:
Contact us
If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our Data Protection Officer:
Under data protection law, individuals have a right to be informed about how we use any personal data that we hold about them. We comply with this right by providing ‘privacy notices’ (sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.
We, Northwood Banks & Co Ltd, 1600-1602 Coventry Road,, Yardley,, Birmingham,, B26 1AL are the ‘data controller’ for the purposes of data protection law.
Our data protection officer is Kevin Parsons (see ‘Contact us’ below).
The personal data we hold
Personal data that we may collect, use, store and share (when appropriate) about clients includes, but is not restricted to:
Why we use this data
We use this data:
Our legal basis for using this data
Where we have obtained consent to use individuals’ personal data, that consent can be withdrawn at any time. We will make this clear when we ask for consent, and explain how consent can be withdrawn.
Some of the reasons listed above for collecting and using individuals’ personal data overlap, and there may be several grounds which justify our use of this data.
Collecting this information
While the majority of information we collect about individuals is mandatory in order to comply with our regulatory responsibilities, there is some information that can be provided voluntarily.
Whenever we seek to collect information from you, we make it clear whether providing it is mandatory or optional. If it is mandatory, we will explain the possible consequences of not complying.
How we store this data
We keep personal information about individuals while they are consumers of our services. We may also keep it beyond the time we are providing services if this is necessary in order to comply with our legal or regulatory obligations.
Data sharing
We do not share information about clients with any third party without consent unless the law and our policies allow us to do so.
Where it is legally required, or necessary (and it complies with data protection law) we may share personal information about clients with:
Transferring data internationally
Where we transfer personal data to a country or territory outside the European Economic Area, we will do so in accordance with data protection law.
Individuals’ rights regarding personal data
Individuals have a right to make a ‘subject access request’ to gain access to personal information that the Company holds about them.
Parents or carers can make a request with respect to their child’s data where the child is not considered mature enough to understand their rights over their own data (usually under the age of 12), or where the child has provided consent.
If you make a subject access request, and if we do hold information about you or your child, we will:
Individuals also have the right for their personal information to be transmitted electronically to another organisation in certain circumstances.
If you would like to make a request please contact our Data Protection Officer.
Other rights
Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to:
To exercise any of these rights, please contact our Data Protection Officer.
Complaints
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact our Data Protection Officer.
Alternatively, you can make a complaint to the Information Commissioner’s Office:
Contact us
If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our Data Protection Officer: